Inconsistent Branding: A Recipe for Disaster

blog pic 2You know it’s happened to you. You’ve chomped down on a Big Mac (or, if you are like me and abhor fast food insert your favorite mass packaged good) only to wonder, “How come this burger tastes considerably different than the one I get near my home?” And it’s a terrible feeling. After all, maybe this was the day you decided to cheat and go for something wonderfully delectable—and horribly caloric—and the inconsistent taste left you feeling wildly unfulfilled.

Now of course some brand inconsistencies are prone to human error. For example, the French Vanilla Coffee Coolatta you get from Dunkin’ Donuts may taste different from one DD to the next simply because the barista added more French vanilla this time around. But even so, we expect a level of consistency, satisfaction and dependability from our favorite brands. And when we don’t get it, we are left feeling confused, dejected and quite possibly irritated.

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