“NO I would not like to speak to another representative and NO I will not stay on HOLD!” Sounds familiar? Hey, we’ve all been there and we have all encountered the famous runaround from customer service representatives who seem to love making our day miserable. Most of us have even taken to social media to share our grievances about a horrible customer experience. And don’t worry you’re not the only one who’s fed up with bad customer service. In fact, 60 percent of customers believe that companies have not taken steps to improve their customer service. Whatever happened to the customer is always right?
Continue reading “Friends or Enemies? Bad Social Media Strategies Could Turn Customers Against You”







