Today marked another milestone in the journey toward my wedding later this year as I received a text around lunchtime that my fiancée had settled on a dress. She was understandably excited and equally adamant about preventing me from seeing it before the big day.
Continue reading “Marrying Your Company to the Right Brand Strategy”
The past week in Sochi has provided viewers with some extremely compelling ice hockey. Despite the fact that the U.S. Women’s hockey team suffered one of the most crushing defeats in the history of the Winter Games, both the men’s and women’s contests have been extremely entertaining, even for casual fans of the sport.
Continue reading “Going for the Gold with Your Brand Strategy”
If you follow the news at all, you are probably well aware by now of the massive data breach that sent retail giant Target spiraling into a public relations crisis from which it has yet to emerge. As you may also know, the company has taken almost as much flak for the difficulty shoppers had reaching customer service—and the treatment they received from call center agents once they did—as it did for the intrusion itself.
Here at Content Boost, we write often about the importance of customer service, the impact it has on consumers and a brands image. In thinking about and discussing Target’s predicament over the past few days, I thought a lot about how companies distinguish themselves as customer service leaders. As they often do, my thoughts turned to golf.
Continue reading “Customer Service: It’s all About the Little Things”
A parking ticket is like a mosquito bite. It’s annoying, it itches, it lingers and it leaves a scab, or a dent in your wallet, if you scratch too much. The funny thing is if you ignore the itch and don’t scratch it, the mosquito bite fades away pretty quickly. Summer is coming; you should try it.
The problem with a parking ticket is if you ignore the ticket, it will definitely not fade away.
Fast forward to six months after ignoring my ticket. I now have a $100 dollar fine and am standing in a line with 170 other people that decided to also ignore their ticket. We are all facing the same direction and have that blank stare of desperation as if a guillotine was waiting to take us out of this misery. I look around after the mullet of the guy in front of me stops being hilarious and notice that the walls of the courthouse are chipping, the smell is musty, the area is dark and gloomy and the officers look bored out of their mind. It is nine in the morning on a Tuesday and the ticket booth is open but the courtroom has yet to open its doors.
This is the age of the mobile device. The days of print advertisements wane in the rearview as we now drive down the highways of the future.
In order to stay fresh and relevant, firms need to rethink their marketing strategies if they want to connect with and convert a target market that is always evolving.
And the fine folks at Coca Cola seem to have done just that.
I don’t even drink Coke—I’m more of a water-and-coffee-drinking guy—but there I was on a Friday afternoon, staring at a virtual paper cup bearing the soft drink company’s logo. The cup was shifting back and forth across my computer screen, and I was charged with pulling back a virtual sling shot and trying to aim a virtual ice cube into the cup in order keep its virtual contents at the perfect temperature of 37 degrees. Continue reading “Ahh, Coke’s New Marketing Campaign Makes Me Thirsty”
After plugging her new book, Living the Good Long Life last week, Martha Stewart revealed to NBC’s Matt Lauer that she was looking for love on Match.com. “I’ve always been a big believer that technology, if used well, can enhance one’s life. So here I am, looking to enhance my dating life,” she writes in her online profile.
Rumors have swirled that the domestic diva is not actually looking to find her match, but rather seeking publicity to sell more copies of her newly penned book. After all, her Match.com username also happens to also be “thegoodlonglife.” Whether or not the rumors are true, she has been successful in creating a buzz.
Continue reading “Martha Stewart Joins Match.com – And How It Can Help Your Business”
I love when I am in the presence of a business executive who scoffs at the notion of incorporating social media into his/her corporate strategy.
“Social media is for teenagers,” they often say, convinced that the social networking world is full of narcissistic Generation Y-ers and Z-ers tweeting, Facebooking, pinning and Instagramming every inane sentiment, picture and fad.
You can imagine how their jaws drop when we at Content Boost inform these social media naysayers that in 2012, the average Facebook user was 41 years old, up from 38 years old in 2010. Moreover, in 2012, more than 65 percent of Facebook users were 35 plus years old.
Continue reading “What Happens When Marketers Rebuff Social Media…”
